Shipping policy

Shipping Policy

Thank you for shopping with us. Below you’ll find everything you need to know about how we process and ship your order.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

During high-volume periods (product launches, holidays, sales), processing times may be slightly extended. We appreciate your patience.

Shipping Times

Estimated shipping times vary by location:

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • International: 7–15 business days

Shipping times are estimates and may be affected by carrier delays, customs processing, weather, or other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time — these will be clearly stated on our website.

Order Tracking

Once your order ships, you’ll receive a tracking number via email.
Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system.

Incorrect Addresses

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at [your email]. We cannot guarantee changes after an order has been processed.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered.
If your package is missing, please contact the shipping carrier first. If you still need help, reach out to us and we’ll do our best to assist.

International Shipping & Customs

International customers may be responsible for customs duties, taxes, or import fees charged by their country.
These fees are not included in our prices and are the customer’s responsibility.

We are not responsible for delays caused by customs.

Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging.
We will work quickly to resolve the issue with a replacement or refund if applicable.

Contact Us

For any shipping questions, please contact:

Email: verusluxury@gmail.com
Business Hours: Monday–Friday, 9am–5pm (EST)

We appreciate your support and thank you for shopping with us.